FAQ

What happens when I ring your office?

A gambling counsellor will have a first chat with you about your difficulties and if you wish, make an appointment for within 2 weeks.
If no counsellor is available, a message will be taken and your call returned by a counsellor, usually by the end of the day.

Do I have to tell you who I am or can I remain anonymous?


You don’t have to tell us your name if you don’t want to. You may remain anonymous if you wish. We offer a private and confidential service so any personal information you provide us, such as your name or the names of your family members, your address, your phone no, remains confidential. We do not pass this information or any other information about you or your attendance to our service, to anyone without your permission or unless we have some legal reason to do so.

When you come to our service, we ask you to complete some forms for our record keeping. We also forward some statistical information to the Office for Problem Gambling, who funds this service. This information does not identify you nor include any personal information about you except your date of birth and postcode. If providing any of this information is uncomfortable for you then let us know.

What does confidential mean?


We offer a confidential service, which in most cases means that everything you tell us will remain private. Our staff are required to abide by the Privacy Act and this ensures your privacy. There are a few circumstances that apply to all gambling help services that require reporting. These are:

if our practitioners are concerned for your safety or the safety of someone close to you
if there are serious concerns about the safety of children
in the event our files or staff are subpoenaed by the criminal or the youth courts, or another statutory authority in relation to you.

If you have any concerns about any of these exceptions or would like more information about confidentiality, please contact us.

How long will it take to get an appointment?


We will make every effort to make you an appointment as soon as possible. This is usually within 2 weeks or less.

What if you dont have an office near my home?


Most people are able to get to one of our locations or outreach centres. If this is too difficult, by arrangement we can meet at your home, in a community centre or speak on the telephone.

You can also access help via telephone or online. If you live in another area there are other service providers who can help you with gambling counselling and gambling addiction treatment.

Call the Gambling Helpline on 1800 060 757 to find a service near you.

What if I cant come during the day?

We provide after hours appointments one evening per week in our Central, South and Berri offices. See our contact us section for details.

How long are the appointments?

Appointments are normally 1 hour long. This can vary. You can discuss your needs and preferences with your counsellor.

What will it cost?

Nothing. Our service is free.

We are funded through the Gamblers Rehabilitation Fund which is contributed to by the SA Government, the Australian Hotels Association, Clubs SA, and the Adelaide Casino.