Your Rights, Responsibilities and Complaints

At Relationships Australia (SA) HPS we are committed to the maintenance of high quality services. To achieve this we implement the following principles:

Respect

You have a right to consideration and respect regardless of gender, age, sexual preference, race, religion, political belief, socio-economic status or disability.

Safety

Our offices are a safe place. You have the right to feel safe at all times.

Choice

We will promote your right to make an informed choice by providing clear and accurate information about our services.

Confidentiality

Your records will be treated with the utmost confidentiality within legal limitations. Confidentiality will only be waived when matters of a serious or criminal nature arise. Please talk to us about any limits to your confidentiality.

Agency expertise

You will receive services from this agency of a high standard provided by skilled staff. All services are evaluated on a regular basis to ensure efficiency, effectiveness and appropriateness.

Individual requirements

We are committed to providing quality services to all people and understand that sometimes there are barriers that may prevent people from accessing community services. If you have any difficulty in accessing our services, please speak to us about how we can help. For example, we can arrange for a cultural assistant, or accredited language or hearing interpreter to assist you if necessary.

Your rights

When you use Relationships Australia (SA) HPS services you will be treated with respect, and receive the best quality services at all times.
This means that:

  • you will be listened to and taken seriously
  • you will be given full information about the service you are interested in
  • you will be spoken to in a clear and respectful manner
  • you will be encouraged to express your opinion about our services as this assists us to ensure that we meet the needs of our customers

We value your feedback

Relationships Australia (SA) HPS is very proud of the excellent service it provides to the community. Client feedback is an important part of maintaining our service delivery standards. If you have any feedback about any of our services or staff, you can provide this by: